Updated: 4 November 2026

Request a return within 14 days

For a change-of-mind return of a regular-priced item, contact us within 14 days of delivery. The item must be unused, in its original condition, with its packaging, tags and included accessories. Please keep your proof of purchase.

How to return an item

  1. Email upsfaye8372@gmail.com with your order number, item name and reason for the request.
  2. Wait for the return instructions and destination before posting the parcel. Our registered office is not automatically the return address.
  3. Pack the item securely and use a tracked service. Keep the tracking information until the return is resolved.

Costs and refunds

For a change-of-mind return, the customer pays the return postage. Once the item has arrived and been inspected, approved refunds are processed to the original payment method within 7–14 business days. Original delivery charges and import charges are generally not refunded for a change-of-mind return, except where applicable rights require otherwise.

Damaged, defective or incorrect items

Contact us with your order number and clear photos of the item and packaging so we can assess the issue and provide a resolution. Do not ship a damaged or potentially hazardous item before receiving instructions.

Exchanges and exclusions

Exchanges depend on stock availability. Ask us within 14 days of delivery. Change-of-mind returns are not offered for items clearly marked final sale or for opened grooming products. These exclusions do not remove rights that apply to faulty, damaged or incorrectly supplied goods.

Questions

Email upsfaye8372@gmail.com. This policy does not limit mandatory consumer rights that apply to your purchase.